ABOUT GREYSIGNAL
GreySignal began as a small software development studio, and for the last four years we’ve focused on bringing together the software you use everyday into one reliable, seamless platform for thousands of businesses across the nation. We are a self-funded, profitable, and fast paced team.
ABOUT YOU
– You have a sense of all aspects of IT, including hardware and software.
– You are able to work in a fast paced environment with a high sense of urgency.
– You can document customer issues in our state-of-the-art help desk applications.
– You have at least 2 years experience working with customers.
– You don’t mind dressing professionally on a daily basis.
– Comfortable working with time tracking tools, updating tickets from computers or mobile devices.
– You are outgoing, friendly, and ready to start everyday with a positive attitude.
– You’re patient and enjoy solving tough problems. You take pride in explaining and helping others understand problems and solutions.
– You are an exceptional communicator and you treat people kindly. You can gracefully break down, solve, and explain, even the most complex problems. Listening, talking, and working with people makes you happy.
– Your writing skills are flawless. We mean it. You must have a savvy style and a firm grip on grammar.
– You can de-escalate a tense situation with ease and grace–working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take on.
– You understand our customer base, and don’t mind updating a ticket or jumping on an emergency conference call after normal business hours if we need you.
– Your a hard worker with a history of getting things done carefully and efficiently. You’re thorough–no detail go unnoticed. You’re self motivated, but also enjoy contributing to a team.
– You have the ability to switch gears quickly and readjust your focus appropriately.
– You don’t mind doing the same thing from day to day. You’re also comfortable jumping onto a side project when the occasion arises and aren’t scared to tackle the new and unknown.
– You understand that when a ticket comes in and it’s assigned to you/your group, you need to jump on it immediately.
– You don’t mind playing the bad guy and locking the computer network down in the name of compliance, policy, and law. This includes reporting time wasting websites, unauthorized apps, and other general time wasters to management.
SAMPLE PROJECTS YOU MAY WORK ON
– Helping customers access their data on our platforms while keeping it personable.
– Running through spreadsheets auditing inventory and usage.
– Work along the technical team in assisting customer machine setups.
– Gather diagnosis data for tickets requiring special attention.
– Visit a customer’s facility and bring a PC back to our processing facility for repairs.
– Work closely with management on understand customer needs and building a list of new projects.
– Build positive relationships with each and every user and build a profile for them in our systems.
– You will spend time learning our products and services and conduct training seminars to employees.
– Work on special projects as directed by management.
WHAT THIS POSITION IS MEANT FOR & HOW YOU’LL GROW
– You have an entry level knowledge of computer hardware and software and would like to learn more.
– You’re very customer oriented but also have a tech savvy side to you.
– You are strong in Microsoft Excel and can generate strong reports.
– You’d like to work alongside an IT Technician on certain projects to gain.
– You would enjoy working along an IT technician on duties to learn more.
Past experience working in healthcare IT operations beneficial. Proficiency in Cerner, PointClickCare, AOD, Sigmacare, etc
TO APPLY
– Give us an example of a previous Customer Service/Concierge position you have worked in.
– Tell us a bit about yourself, and why you think you’d be a good fit.
– Whoops! We made a few grammatical mistakes in this job post. Let us know what they are.
* This is *NOT a remote position and you must physically be present at this location **
Due to the high volume of applications we receive, we won’t be able to respond to everyone. While we appreciate your enthusiasm, there’s no need to send follow up emails–if we think you’re a good fit for the team, we’ll be in touch!
No phone calls, please.
